Are Your Products Environmentally Friendly?
At our Candle Shop, we take pride in offering environmentally friendly products. Our candles are made from soy wax, which is a renewable resource and produces less soot compared to traditional paraffin wax candles. Soy wax also burns longer, ensuring you get more enjoyment out of each candle.
In addition to using soy wax, we are committed to using eco-friendly packaging for our products. Our packaging materials are made from recycled or sustainable materials, reducing waste and minimizing our impact on the environment. We believe that every small step towards sustainability counts, and we strive to make a positive difference in the candle industry.
When will I receive my Purchase?
Our Returns Policy
At The Candle Pit, we have a customer-friendly returns policy that allows you to return any item within 28 days of purchase. To be eligible for a return, the item must be unused, in a resalable condition. and returned with a copy of your receipt. Please note that we cannot be held liable for any return postage costs.
Our dedicated team aims to process all returns within 14 days of receiving the item. We understand the importance of a prompt resolution and strive to provide excellent customer service.
For any further inquiries or assistance regarding our returns policy, please do not hesitate to contact our customer support team via email: info@thecandlepit.co.uk We are here to help!
Please Note! At The Candle Pit, we strive to provide the best quality products and ensure customer satisfaction. However, we cannot be held responsible for any damage that may occur during the return shipment process. We understand that accidents can happen, and we recommend taking necessary precautions when packaging and shipping items back to us. Please ensure that the candles are securely wrapped and protected to minimize the risk of damage. Any items returned in an unsalable condition will not be refunded.
We appreciate your understanding and cooperation in this matter.
Shipping
At The Candle Pit, we want to ensure a smooth and hassle-free shipping experience for our valued customers. It is important to note that it is the customer's responsibility to provide accurate and complete delivery address information during the checkout process. We kindly request you to double-check and verify all details to avoid any potential delivery issues.
In the event that incorrect address information is provided and the package is returned to us, please note that we cannot be held liable for any return postage costs. It is crucial to provide the correct address to ensure successful delivery of your order.
If you have not received your delivery within the expected timeframe, we encourage you to contact us. We are here to assist you and resolve any issues regarding the delivery of your order. Your satisfaction is our top priority, and we will do our best to ensure a positive shipping experience for you.
Missing, Damaged or Incorrect Items
At The Candle Pit, we strive to provide you with the best shopping experience. However, we understand that sometimes things may go wrong, and you may receive missing, damaged, or incorrect items. In such cases, we kindly ask you to follow these steps:
1. Attach your order number: When contacting us regarding the issue, please remember to include your order number. This will help us locate your purchase quickly and efficiently.
2. Provide a brief description and photographs: In order to better understand the problem, we kindly request you to provide a brief description of the issue you encountered. Additionally, attaching clear photographs of the shipping label and the product in its packaging will greatly assist us in assessing the situation.
We appreciate your cooperation and understanding, and we will do our best to resolve the issue promptly.
Damaged or missing parcels must be claimed within 7 working days of shipment notification any claims made after this time will be looked at on an individual basis
Getting In Touch
Getting in touch with us at The Candle Pit is easy! Simply head over to our contact page and use the convenient form provided. Whether you have a question, feedback, or simply want to say hello, we would love to hear from you.
Rest assured that we value your time and aim to reply to all inquiries within 48 hours. We understand the importance of prompt communication and strive to provide the best customer service possible. So, don't hesitate to reach out to us via our contact form, and we'll be sure to get back to you as soon as we can.
Discounts and Promotional Codes
At The Candle Pit, we love to treat our customers with special discounts and promotional codes occasionally. We believe in making your shopping experience even more delightful by offering you great deals on our range of candles. Keep an eye out for our seasonal promotions, holiday discounts, and exclusive offers throughout the year. Be sure to follow us on social media to stay updated on the latest discounts and promotional codes. Don't miss out on the opportunity to create a cozy and inviting atmosphere in your home at an even more affordable price. Happy shopping!
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